Overview

Overview 

  • Completion Certificate awarded upon completion to show employers your new skills
  • Free upgrade on to our state of the art platform
  • Career advice available on completion
  • 12 Months unlimited access

2nd Line Support is the first line of actual onsite contact – Job titles such as Desktop Support, IT Technician, PC Engineer, Desktop Support Analyst

Actual onsite support from the 2nd line is not always the case. Sometimes it is still a remote team with more specific knowledge then the Support Desk (1st line). This is the first set of onsite personnel (normally), usually dealing with (not always) minor issues such as workstation problems, printer, scanner and peripheral issues that were not able to be resolved by the 1st Line Support and also much more complex issues.

Course Outline

Courses Include:

CompTIA 

  • CompTIA A+ (220-1001)
  • CompTIA A+ (220-1002)
  • CompTIA N10-007: Network+
  • CompTIA SY0-501: Security+
  • CompTIA Advanced Security Practitioner (CASP)
  • CompTIA Cybersecurity Analyst (CySA+)

MCSA (Microsoft Certified Systems Administrator)

  • Microsoft 70-740 Installation, Storage & Compute with Windows Server 2016
  • Microsoft 70-741: MSCA Networking with Windows Server 2016
  • Microsoft 70-742: Identity in Windows Server 2016

Who Is This For

This package is designed for any individual wishing to pursue or enhance their career in IT supoort.

Our Online Courses is a cost-effective and successful approach for many individuals. It provides a flexible learning method, allowing candidates to schedule learning at a time that suits them and fits in with other commitments; ideal for those who find it difficult to take time away from their workplace. It also allows candidates to work at their own pace, and revisit sections of the course as often as needed, leading to a fuller understanding of all the topics covered.

In addition, there are none of the high costs of travel and accommodation associated with courses at an external venue.

Requirements

Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.

Media

CareerMatch provides industry leading online training courses for individuals and businesses alike.

We build our curriculum using proven educational concepts and sound instructional design principles to create the highest quality courses in the IT training field.

CareerMatch employs only the industry’s best instructors and course developers to create courses and certification preparation materials unrivaled in the marketplace.

With a passion for technology and a focus on being the first company to bring new technology courses to market, CareerMatch strives and succeeds in ALWAYS providing its student with the tools needed to succeed at the highest possible level and raise the benchmark in today’s IT industry.

Career Path

A list of Career Paths you can pursue:

  • 1st Line Support
  • 2nd Line Support
  • 3rd Line Support
  • Computer Support Specialist
  • Database Administrator
  • Database Analyst
  • Database Engineer
  • Database Consultant
  • Network Administrator
  • Exchange Server Administrator
  • Computer Systems Administrator
  • Exchange Recipient Administrator
  • Network Engineer
  • IT Technician
  • IT Engineer
  • IT Support Engineer
  • Desktop Support Technician
  • IT Support Analyst
  • Service Desk Administrator
  • Computer Support Administrator

Image result for job search
Please click the Job Boards below for current vacancies:


Image result for reed logo
Image result for totaljob logo
Image result for monster jobs uk
Image result for monster recruitment

Training Features

  • EXPERT INSTRUCTOR-LED TRAINING

    Our Courseware uses only the industry’s finest instructors. They have a minimum of 15 years real-world experience and are subject matter experts in their fields. Unlike a live class, you can fast-forward, repeat or rewind all your lectures. This creates a personal learning experience and gives you all the benefit of hands-on training with the flexibility of doing it around your schedule 24/7.

  • QUIZZES & EXAM SIMULATORS

    Our custom practice exams prepare you for your exams differently and more effectively than the traditional exam preps on the market. You will have practice quizzes after each module to ensure you are confident on the topic you have completed before proceeding. This will allow you to gauge your effectiveness before moving to the next module in your course. Our Courses also include practice exams designed to replicate and mirror the environment in the testing centre. These exams are on average 100 questions to ensure you are 100% prepared before taking your certification exam.

  • VISUAL DEMONSTRATIONS & MULTIMEDIA PRESENTATIONS

    Our courseware includes instructor-led demonstrations and visual presentations that allow students to develop their skills based on real world scenarios explained by the instructor. Our Courseware always focuses on real world scenarios and skill-set development.

  • NAVIGATION & CONTROLS

    Our self-paced training programs are designed in a modular fashion to allow you the flexibility to work with expert level instruction anytime 24/7. All courses are arranged in defined sections with navigation controls allowing you to control the pace of your training. This allows students to learn at their own pace around their schedule.

  • 12 MONTHS UNLIMITED ACCESS

    Each student will have 12 months unlimited access to allow you to have access to the training anytime 24/7.

Exams Process

All exams are booked through there governing body; please contact us for further information.

Please NOTE: Exams are not included.

Completion Certificate

In order to earn your completion certification, you’ll sit an online exam. We provide interactive quizzes after each module to ensure you're fully prepared for the real thing. Once you've passed with at least 80%, you'll be awarded your certificate.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Got a question about exams? Contact our course advisors by email or by phone on 02036334671. We're happy to help!

Related Products

£295.00
In stock
SKU
2ndline

Overview

Overview 

  • Completion Certificate awarded upon completion to show employers your new skills
  • Free upgrade on to our state of the art platform
  • Career advice available on completion
  • 12 Months unlimited access

2nd Line Support is the first line of actual onsite contact – Job titles such as Desktop Support, IT Technician, PC Engineer, Desktop Support Analyst

Actual onsite support from the 2nd line is not always the case. Sometimes it is still a remote team with more specific knowledge then the Support Desk (1st line). This is the first set of onsite personnel (normally), usually dealing with (not always) minor issues such as workstation problems, printer, scanner and peripheral issues that were not able to be resolved by the 1st Line Support and also much more complex issues.

Course Outline

Courses Include:

CompTIA 

  • CompTIA A+ (220-1001)
  • CompTIA A+ (220-1002)
  • CompTIA N10-007: Network+
  • CompTIA SY0-501: Security+
  • CompTIA Advanced Security Practitioner (CASP)
  • CompTIA Cybersecurity Analyst (CySA+)

MCSA (Microsoft Certified Systems Administrator)

  • Microsoft 70-740 Installation, Storage & Compute with Windows Server 2016
  • Microsoft 70-741: MSCA Networking with Windows Server 2016
  • Microsoft 70-742: Identity in Windows Server 2016

Who Is This For

This package is designed for any individual wishing to pursue or enhance their career in IT supoort.

Our Online Courses is a cost-effective and successful approach for many individuals. It provides a flexible learning method, allowing candidates to schedule learning at a time that suits them and fits in with other commitments; ideal for those who find it difficult to take time away from their workplace. It also allows candidates to work at their own pace, and revisit sections of the course as often as needed, leading to a fuller understanding of all the topics covered.

In addition, there are none of the high costs of travel and accommodation associated with courses at an external venue.

Requirements

Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.

Media

CareerMatch provides industry leading online training courses for individuals and businesses alike.

We build our curriculum using proven educational concepts and sound instructional design principles to create the highest quality courses in the IT training field.

CareerMatch employs only the industry’s best instructors and course developers to create courses and certification preparation materials unrivaled in the marketplace.

With a passion for technology and a focus on being the first company to bring new technology courses to market, CareerMatch strives and succeeds in ALWAYS providing its student with the tools needed to succeed at the highest possible level and raise the benchmark in today’s IT industry.

Career Path

A list of Career Paths you can pursue:

  • 1st Line Support
  • 2nd Line Support
  • 3rd Line Support
  • Computer Support Specialist
  • Database Administrator
  • Database Analyst
  • Database Engineer
  • Database Consultant
  • Network Administrator
  • Exchange Server Administrator
  • Computer Systems Administrator
  • Exchange Recipient Administrator
  • Network Engineer
  • IT Technician
  • IT Engineer
  • IT Support Engineer
  • Desktop Support Technician
  • IT Support Analyst
  • Service Desk Administrator
  • Computer Support Administrator

Image result for job search
Please click the Job Boards below for current vacancies:


Image result for reed logo
Image result for totaljob logo
Image result for monster jobs uk
Image result for monster recruitment

Training Features

  • EXPERT INSTRUCTOR-LED TRAINING

    Our Courseware uses only the industry’s finest instructors. They have a minimum of 15 years real-world experience and are subject matter experts in their fields. Unlike a live class, you can fast-forward, repeat or rewind all your lectures. This creates a personal learning experience and gives you all the benefit of hands-on training with the flexibility of doing it around your schedule 24/7.

  • QUIZZES & EXAM SIMULATORS

    Our custom practice exams prepare you for your exams differently and more effectively than the traditional exam preps on the market. You will have practice quizzes after each module to ensure you are confident on the topic you have completed before proceeding. This will allow you to gauge your effectiveness before moving to the next module in your course. Our Courses also include practice exams designed to replicate and mirror the environment in the testing centre. These exams are on average 100 questions to ensure you are 100% prepared before taking your certification exam.

  • VISUAL DEMONSTRATIONS & MULTIMEDIA PRESENTATIONS

    Our courseware includes instructor-led demonstrations and visual presentations that allow students to develop their skills based on real world scenarios explained by the instructor. Our Courseware always focuses on real world scenarios and skill-set development.

  • NAVIGATION & CONTROLS

    Our self-paced training programs are designed in a modular fashion to allow you the flexibility to work with expert level instruction anytime 24/7. All courses are arranged in defined sections with navigation controls allowing you to control the pace of your training. This allows students to learn at their own pace around their schedule.

  • 12 MONTHS UNLIMITED ACCESS

    Each student will have 12 months unlimited access to allow you to have access to the training anytime 24/7.

Exams Process

All exams are booked through there governing body; please contact us for further information.

Please NOTE: Exams are not included.

Completion Certificate

In order to earn your completion certification, you’ll sit an online exam. We provide interactive quizzes after each module to ensure you're fully prepared for the real thing. Once you've passed with at least 80%, you'll be awarded your certificate.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Got a question about exams? Contact our course advisors by email or by phone on 02036334671. We're happy to help!

Related Products

Speak to our training experts today for FREE tailored advice.
(0)203 633 4671