Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician
- Type : Online Course
- Duration : Over 35hrs
- Access : 12 Months
- Awarded By : Microsoft
Overview
Overview
- Completion Certificate awarded upon completion to show employers your new skills
- Free upgrade on to our state of the art platform
- Career Advice available on completion
- 12 Months unlimited Access
Microsoft 70-685 PRO: Windows 7, Enterprise Desktop Support Technician
This course covers the following topics in order to prepare students for the Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician exam: Identifying cause of and resolving desktop application issues, identifying cause of and resolving networking issues, managing and maintaining systems that run Windows 7 client, supporting mobile users. and identifying cause of and resolving security issues.
Course Outline
Module 1: Installing, Upgrading, and Migrating to Windows 7
- 1.1 Introduction To Exam 685 Windows 7 Enterprise Desktop Support Technician
- 1.2 Introduction To Installing Upgrading And Migrating To Windows 7
- 1.3 Windows 7 Pre - Installation Requirements
- 1.4 Installing Windows 7 - Part 1
- 1.5 Installing Windows 7 - Part 2
- 1.6 Installing Windows 7 - Part 3
- 1.7 Overview Of Image Based Installations - Part 1
- 1.8 Overview Of Image Based Installations - Part 2
- 1.9 Overview Of Image Based Installations - Part 3
- 1.10 Configuring Application Compatibility
- 1.11 Chapter 1 Summary
Module 2: Configuring Disks And Device Drivers
- 2.1 Introduction To Configuring Disks And Device Drivers
- 2.2 Managing And Maintaining Disks - Part 1
- 2.3 Managing And Maintaining Disks - Part 2
- 2.4 Managing And Maintaining Disks - Part 3
- 2.5 Installing And Configuring Device Drivers
- 2.6 Chapter 2 Summary
Module 3: Configuring File Access And Printers
- 3.1 Introduction To Configuring File Access And Printers
- 3.2 Overview Of Authentication And Authorization
- 3.3 Managing File Access - Part 1
- 3.4 Managing File Access - Part 2
- 3.5 Managing Shared Folders - Part 1
- 3.6 Managing Shared Folders - Part 2
- 3.7 Configuring File Compression
- 3.8 Managing Printing
- 3.9 Chapter 3 Summary
Module 4: Indentifying And Resolving Log on Problems
- 4.1 Introduction To Indentifying And Resolving Logon Problems
- 4.2 Understanding Authentication
- 4.3 Managing Computer Accounts
- 4.4 Additional Network Services - Part 1
- 4.5 Additional Network Services - Part 2
- 4.6 Troubleshooting User Properties
- 4.7 Resolving Logon Issues
- 4.8 Chapter 4 Summary
Module 5: Configuring Network Connectivity
- 5.1 Introduction To Configuring Network Connectivity
- 5.2 Configuring T C P I P Connectivity - Part 1
- 5.3 Configuring T C P I P Connectivity - Part 2
- 5.4 Configuring T C P I P Connectivity - Part 3
- 5.5 Automatic I P Address Allocation
- 5.6 Name Resolution
- 5.7 Wireless Networking - Part 1
- 5.8 Wireless Networking - Part 2
- 5.9 Wireless Networking - Part 3
- 5.10 Chapter 5 Summary
Module 6: Troubleshooting Network Issues
- 6.1 Introduction To Troubleshooting Network Issues
- 6.2 Troubleshooting Network Connectivity - Part 1
- 6.3 Troubleshooting Network Connectivity - Part 2
- 6.4 Troubleshooting Network Connectivity - Part 3
- 6.5 Troubleshooting Name Resolution - Part 1
- 6.6 Troubleshooting Name Resolution - Part 2
- 6.7 Troubleshooting Name Resolution - Part 3
- 6.8 Troubleshooting Network Printing - Part 1
- 6.9 Troubleshooting Name Resolution - Part 2
- 6.10 Troubleshooting Name Resolution - Part 3
- 6.11 Chapter 6 Summary
Module 7: Mobile Computing And Remote Access
- 7.1 Introduction To Mobile Computing And Remote Access
- 7.2 Configuring Mobile Computer And Device Settings
- 7.3 Using Remote Control Tools
- 7.4 Configuring And Troubleshooting Remote Access - Part 1
- 7.5 Configuring And Troubleshooting Remote Access - Part 2
- 7.6 Configuring And Troubleshooting Remote Access - Part 3
- 7.7 Configuring And Troubleshooting Remote Access - Part 4
- 7.8 Configuring Branch Cacheanaging Computer Accounts
- 7.9 Chapter 7 Summary
Module 8: Securing Windows 7 Desktops
- 8.1 Introduction To Securing Windows 7 Desktops
- 8.2 Overview Of Security Management - Part 1
- 8.3 Overview Of Security Management - Part 2
- 8.4 Overview Of Security Management - Part 3
- 8.5 User Account Control
- 8.6 Application Restrictions - Part 1
- 8.7 Application Restrictions - Part 2
- 8.8 Configuring The Windows Firewall - Part 1
- 8.9 Configuring The Windows Firewall - Part 2
- 8.10 Configuring The Windows Firewall - Part 3
- 8.11 Configuring The Windows Firewall - Part 4
- 8.12 Securing And Troubleshooting Internet Explorer - Part 1
- 8.13 Securing And Troubleshooting Internet Explorer - Part 2
- 8.14 Securing And Troubleshooting Internet Explorer - Part 3
- 8.15 Chapter 8 Summary
Module 9: Optimizing And Troubleshooting Performance And Reliabilty
- 9.1 Introduction To Optimizing And Troubleshooting Performance And Reliabilty
- 9.2 Overview Of Performance And Reliability Tools - Part 1
- 9.3 Overview Of Performance And Reliability Tools - Part 2
- 9.4 Optimizing Performance - Part 1
- 9.5 Optimizing Performance - Part 2
- 9.6 Dealing With Hardware Failure
- 9.7 Chapter 9 Summary
Module 10: Maintaining Windows 7 Desktops
- 10.1 Introduction To Maintaining Windows7 Desktops
- 10.2 Troubleshooting Utilities - Part 1
- 10.3 Troubleshooting Utilities - Part 2
- 10.4 Troubleshooting Utilities - Part 3
- 10.5 Troubleshooting Utilities - Part 4
- 10.6 Backing Up And Restoring Data
- 10.7 Using System Restore
- 10.8 Configuring Windows Update
- 10.9 Chapter 10 Summary
- 10.10 Outro
Who Is This For
This package is designed for any individual wishing to pursue or enhance their career as a Microsoft Engineer.
Our Online Courses is a cost-effective and successful approach for many individuals. It provides a flexible learning method, allowing candidates to schedule learning at a time that suits them and fits in with other commitments; ideal for those who find it difficult to take time away from their workplace. It also allows candidates to work at their own pace, and revisit sections of the course as often as needed, leading to a fuller understanding of all the topics covered.
In addition, there are none of the high costs of travel and accommodation associated with courses at an external venue.
Requirements
Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.
Media
CareerMatch provides industry leading online training courses for individuals and businesses alike.
We build our curriculum using proven educational concepts and sound instructional design principles to create the highest quality courses in the IT training field.
CareerMatch employs only the industry’s best instructors and course developers to create courses and certification preparation materials unrivaled in the marketplace.
With a passion for technology and a focus on being the first company to bring new technology courses to market, CareerMatch strives and succeeds in ALWAYS providing its student with the tools needed to succeed at the highest possible level and raise the benchmark in today’s IT industry.
Career Path
A list of Career Paths you can pursue:
- 1st Line Support
- 2nd Line Support
- 3rd Line Support
- Computer Support Specialist
- Database Administrator
- Database Analyst
- Database Engineer
- Database Consultant
-
Network Administrator
- Exchange Server Administrator
- Computer Systems Administrator
- Exchange Recipient Administrator
- Network Engineer
- IT Technician
- IT Engineer
- IT Support Engineer
- Desktop Support Technician
- IT Support Analyst
- Service Desk Administrator
- Computer Support Administrator
Training Features
-
EXPERT INSTRUCTOR-LED TRAINING
Our Courseware uses only the industry’s finest instructors. They have a minimum of 15 years real-world experience and are subject matter experts in their fields. Unlike a live class, you can fast-forward, repeat or rewind all your lectures. This creates a personal learning experience and gives you all the benefit of hands-on training with the flexibility of doing it around your schedule 24/7.
-
QUIZZES & EXAM SIMULATORS
Our custom practice exams prepare you for your exams differently and more effectively than the traditional exam preps on the market. You will have practice quizzes after each module to ensure you are confident on the topic you have completed before proceeding. This will allow you to gauge your effectiveness before moving to the next module in your course. Our Courses also include practice exams designed to replicate and mirror the environment in the testing centre. These exams are on average 100 questions to ensure you are 100% prepared before taking your certification exam.
-
VISUAL DEMONSTRATIONS & MULTIMEDIA PRESENTATIONS
Our courseware includes instructor-led demonstrations and visual presentations that allow students to develop their skills based on real world scenarios explained by the instructor. Our Courseware always focuses on real world scenarios and skill-set development.
-
NAVIGATION & CONTROLS
Our self-paced training programs are designed in a modular fashion to allow you the flexibility to work with expert level instruction anytime 24/7. All courses are arranged in defined sections with navigation controls allowing you to control the pace of your training. This allows students to learn at their own pace around their schedule.
-
12 MONTHS UNLIMITED ACCESS
Each student will have 12 months unlimited access to allow you to have access to the training anytime 24/7.
Exams Process
Exam Information
You'll sit an exam at a local test centre. We provide interactive quizzes after each module and a mock exam at the end of your course to ensure you're fully prepared for the real thing. Once you've passed with at least 80%, you'll be able to book your exam as a private candidate.
Please NOTE: Exams are not included.
How To Schedule Your Microsoft Exam
- Go to the Microsoft exam page
- Select the exam you are looking to take from the list
- Click the orange button that says 'Schedule with Pearson VUE', you will then be asked to sign in
- If you already have a Microsoft profile, please sign in here, or if it is the first time you have used this site, please click 'Sign up now'
- Fill out your details on the registration form and click 'Save and continue'
- Confirm your details and click 'Submit'
- You will then be transferred to the 'Pearson VUE' website to select your exam date and complete your booking
- Then check out using your personal payment details
Got a question about exams? Contact our course advisors by email or by phone on 0203 633 4671. We're happy to help!
Good Luck in your exams!
Related Products
Overview
Overview
- Completion Certificate awarded upon completion to show employers your new skills
- Free upgrade on to our state of the art platform
- Career Advice available on completion
- 12 Months unlimited Access
Microsoft 70-685 PRO: Windows 7, Enterprise Desktop Support Technician
This course covers the following topics in order to prepare students for the Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician exam: Identifying cause of and resolving desktop application issues, identifying cause of and resolving networking issues, managing and maintaining systems that run Windows 7 client, supporting mobile users. and identifying cause of and resolving security issues.
Course Outline
Module 1: Installing, Upgrading, and Migrating to Windows 7
- 1.1 Introduction To Exam 685 Windows 7 Enterprise Desktop Support Technician
- 1.2 Introduction To Installing Upgrading And Migrating To Windows 7
- 1.3 Windows 7 Pre - Installation Requirements
- 1.4 Installing Windows 7 - Part 1
- 1.5 Installing Windows 7 - Part 2
- 1.6 Installing Windows 7 - Part 3
- 1.7 Overview Of Image Based Installations - Part 1
- 1.8 Overview Of Image Based Installations - Part 2
- 1.9 Overview Of Image Based Installations - Part 3
- 1.10 Configuring Application Compatibility
- 1.11 Chapter 1 Summary
Module 2: Configuring Disks And Device Drivers
- 2.1 Introduction To Configuring Disks And Device Drivers
- 2.2 Managing And Maintaining Disks - Part 1
- 2.3 Managing And Maintaining Disks - Part 2
- 2.4 Managing And Maintaining Disks - Part 3
- 2.5 Installing And Configuring Device Drivers
- 2.6 Chapter 2 Summary
Module 3: Configuring File Access And Printers
- 3.1 Introduction To Configuring File Access And Printers
- 3.2 Overview Of Authentication And Authorization
- 3.3 Managing File Access - Part 1
- 3.4 Managing File Access - Part 2
- 3.5 Managing Shared Folders - Part 1
- 3.6 Managing Shared Folders - Part 2
- 3.7 Configuring File Compression
- 3.8 Managing Printing
- 3.9 Chapter 3 Summary
Module 4: Indentifying And Resolving Log on Problems
- 4.1 Introduction To Indentifying And Resolving Logon Problems
- 4.2 Understanding Authentication
- 4.3 Managing Computer Accounts
- 4.4 Additional Network Services - Part 1
- 4.5 Additional Network Services - Part 2
- 4.6 Troubleshooting User Properties
- 4.7 Resolving Logon Issues
- 4.8 Chapter 4 Summary
Module 5: Configuring Network Connectivity
- 5.1 Introduction To Configuring Network Connectivity
- 5.2 Configuring T C P I P Connectivity - Part 1
- 5.3 Configuring T C P I P Connectivity - Part 2
- 5.4 Configuring T C P I P Connectivity - Part 3
- 5.5 Automatic I P Address Allocation
- 5.6 Name Resolution
- 5.7 Wireless Networking - Part 1
- 5.8 Wireless Networking - Part 2
- 5.9 Wireless Networking - Part 3
- 5.10 Chapter 5 Summary
Module 6: Troubleshooting Network Issues
- 6.1 Introduction To Troubleshooting Network Issues
- 6.2 Troubleshooting Network Connectivity - Part 1
- 6.3 Troubleshooting Network Connectivity - Part 2
- 6.4 Troubleshooting Network Connectivity - Part 3
- 6.5 Troubleshooting Name Resolution - Part 1
- 6.6 Troubleshooting Name Resolution - Part 2
- 6.7 Troubleshooting Name Resolution - Part 3
- 6.8 Troubleshooting Network Printing - Part 1
- 6.9 Troubleshooting Name Resolution - Part 2
- 6.10 Troubleshooting Name Resolution - Part 3
- 6.11 Chapter 6 Summary
Module 7: Mobile Computing And Remote Access
- 7.1 Introduction To Mobile Computing And Remote Access
- 7.2 Configuring Mobile Computer And Device Settings
- 7.3 Using Remote Control Tools
- 7.4 Configuring And Troubleshooting Remote Access - Part 1
- 7.5 Configuring And Troubleshooting Remote Access - Part 2
- 7.6 Configuring And Troubleshooting Remote Access - Part 3
- 7.7 Configuring And Troubleshooting Remote Access - Part 4
- 7.8 Configuring Branch Cacheanaging Computer Accounts
- 7.9 Chapter 7 Summary
Module 8: Securing Windows 7 Desktops
- 8.1 Introduction To Securing Windows 7 Desktops
- 8.2 Overview Of Security Management - Part 1
- 8.3 Overview Of Security Management - Part 2
- 8.4 Overview Of Security Management - Part 3
- 8.5 User Account Control
- 8.6 Application Restrictions - Part 1
- 8.7 Application Restrictions - Part 2
- 8.8 Configuring The Windows Firewall - Part 1
- 8.9 Configuring The Windows Firewall - Part 2
- 8.10 Configuring The Windows Firewall - Part 3
- 8.11 Configuring The Windows Firewall - Part 4
- 8.12 Securing And Troubleshooting Internet Explorer - Part 1
- 8.13 Securing And Troubleshooting Internet Explorer - Part 2
- 8.14 Securing And Troubleshooting Internet Explorer - Part 3
- 8.15 Chapter 8 Summary
Module 9: Optimizing And Troubleshooting Performance And Reliabilty
- 9.1 Introduction To Optimizing And Troubleshooting Performance And Reliabilty
- 9.2 Overview Of Performance And Reliability Tools - Part 1
- 9.3 Overview Of Performance And Reliability Tools - Part 2
- 9.4 Optimizing Performance - Part 1
- 9.5 Optimizing Performance - Part 2
- 9.6 Dealing With Hardware Failure
- 9.7 Chapter 9 Summary
Module 10: Maintaining Windows 7 Desktops
- 10.1 Introduction To Maintaining Windows7 Desktops
- 10.2 Troubleshooting Utilities - Part 1
- 10.3 Troubleshooting Utilities - Part 2
- 10.4 Troubleshooting Utilities - Part 3
- 10.5 Troubleshooting Utilities - Part 4
- 10.6 Backing Up And Restoring Data
- 10.7 Using System Restore
- 10.8 Configuring Windows Update
- 10.9 Chapter 10 Summary
- 10.10 Outro
Who Is This For
This package is designed for any individual wishing to pursue or enhance their career as a Microsoft Engineer.
Our Online Courses is a cost-effective and successful approach for many individuals. It provides a flexible learning method, allowing candidates to schedule learning at a time that suits them and fits in with other commitments; ideal for those who find it difficult to take time away from their workplace. It also allows candidates to work at their own pace, and revisit sections of the course as often as needed, leading to a fuller understanding of all the topics covered.
In addition, there are none of the high costs of travel and accommodation associated with courses at an external venue.
Requirements
Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.
Media
CareerMatch provides industry leading online training courses for individuals and businesses alike.
We build our curriculum using proven educational concepts and sound instructional design principles to create the highest quality courses in the IT training field.
CareerMatch employs only the industry’s best instructors and course developers to create courses and certification preparation materials unrivaled in the marketplace.
With a passion for technology and a focus on being the first company to bring new technology courses to market, CareerMatch strives and succeeds in ALWAYS providing its student with the tools needed to succeed at the highest possible level and raise the benchmark in today’s IT industry.
Career Path
A list of Career Paths you can pursue:
- 1st Line Support
- 2nd Line Support
- 3rd Line Support
- Computer Support Specialist
- Database Administrator
- Database Analyst
- Database Engineer
- Database Consultant
-
Network Administrator
- Exchange Server Administrator
- Computer Systems Administrator
- Exchange Recipient Administrator
- Network Engineer
- IT Technician
- IT Engineer
- IT Support Engineer
- Desktop Support Technician
- IT Support Analyst
- Service Desk Administrator
- Computer Support Administrator
Training Features
-
EXPERT INSTRUCTOR-LED TRAINING
Our Courseware uses only the industry’s finest instructors. They have a minimum of 15 years real-world experience and are subject matter experts in their fields. Unlike a live class, you can fast-forward, repeat or rewind all your lectures. This creates a personal learning experience and gives you all the benefit of hands-on training with the flexibility of doing it around your schedule 24/7.
-
QUIZZES & EXAM SIMULATORS
Our custom practice exams prepare you for your exams differently and more effectively than the traditional exam preps on the market. You will have practice quizzes after each module to ensure you are confident on the topic you have completed before proceeding. This will allow you to gauge your effectiveness before moving to the next module in your course. Our Courses also include practice exams designed to replicate and mirror the environment in the testing centre. These exams are on average 100 questions to ensure you are 100% prepared before taking your certification exam.
-
VISUAL DEMONSTRATIONS & MULTIMEDIA PRESENTATIONS
Our courseware includes instructor-led demonstrations and visual presentations that allow students to develop their skills based on real world scenarios explained by the instructor. Our Courseware always focuses on real world scenarios and skill-set development.
-
NAVIGATION & CONTROLS
Our self-paced training programs are designed in a modular fashion to allow you the flexibility to work with expert level instruction anytime 24/7. All courses are arranged in defined sections with navigation controls allowing you to control the pace of your training. This allows students to learn at their own pace around their schedule.
-
12 MONTHS UNLIMITED ACCESS
Each student will have 12 months unlimited access to allow you to have access to the training anytime 24/7.
Exams Process
Exam Information
You'll sit an exam at a local test centre. We provide interactive quizzes after each module and a mock exam at the end of your course to ensure you're fully prepared for the real thing. Once you've passed with at least 80%, you'll be able to book your exam as a private candidate.
Please NOTE: Exams are not included.
How To Schedule Your Microsoft Exam
- Go to the Microsoft exam page
- Select the exam you are looking to take from the list
- Click the orange button that says 'Schedule with Pearson VUE', you will then be asked to sign in
- If you already have a Microsoft profile, please sign in here, or if it is the first time you have used this site, please click 'Sign up now'
- Fill out your details on the registration form and click 'Save and continue'
- Confirm your details and click 'Submit'
- You will then be transferred to the 'Pearson VUE' website to select your exam date and complete your booking
- Then check out using your personal payment details
Got a question about exams? Contact our course advisors by email or by phone on 0203 633 4671. We're happy to help!
Good Luck in your exams!
Related Products
Speak to our training experts today for FREE tailored advice.
(0)203 633 4671
Summary
Overview
Course Outline
Who Is This For
Requirements
Media
Career Path
Training Features
Exam Process
Related Products